Frequently Asked Questions
How long will it take for my order to arrive?
Your order will arrive in 1-3 working days.
What shipping methods are available to us?
Orders are shipped exclusively via DHL.
Are packages shipped internationally?
Shipping is within Germany.
Is there a tracking number for my order?
You will receive your tracking number by email or SMS, depending on whether you have provided your phone number. To have the best overview of your orders, I recommend creating a free customer account.
Is there a right of return and exchange?
Due to strict hygiene regulations, returns and exchanges are not possible. Please refer to the size chart provided and ensure you have ordered the correct size.
What payment methods are available to us?
Payment options: Visa, Mastercard, American Express, PayPal, Klarna, Maestro, Apple Pay and Google Pay.
How can I contact customer support?
You can reach customer support 24/7 at kundensupport@trendich.com
How long does it usually take to receive a response to my request?
I will get back to you within 24 hours.
Will I receive shipping updates via email or SMS?
You will receive shipping updates via email.